Evil twin imperial simcoe slacker11/1/2022 ![]() ![]() We take pride in our personal level of service. It is the customer's responsibility to keep the goods in perfect condition until they are collected. Refunds minus any carriage charges will be made within 14 days from the date of cancellation. You can help us reduce waste by notifying us as soon as possible, but no later than 7 days after the receipt of the goods provided that the goods are in original condition they were sent unopened and sealed, as required by the Consumer Protection for Distance Selling Regulations 2000 (as amended). You will appreciate that goods may have been despatched before cancellation takes place. Therefore, if you need to cancel your order you will need to contact us as soon as possible by calling us on 01284 767205, or emailing us at You may also write a letter to us, using the following postal address: We therefore endeavour to send your order out within a day of any payments for the goods. ![]() We are aware that you would like your order as promptly as possible. Please contact us for an accurate quotation, as the current rates on our website allows for a large box, regardless of weight.įor any other questions regarding delivery, you may contact us at of Orders Glasses and other items have no restrictions but please be aware these are packaged very well to avoid breakages, so postage can be high. This does not affect your statutory rights.įor deliveries to the USA please note that due to severe restrictions by courier companies, the maximum amount of liquid that can be sent is 75cl per consignment. Any instances of goods being delivered below expectations, such as broken bottles, should be reported immediately on arrival but within 7 days, upon which we will issue a refund for the damaged bottles. We pride ourselves in high customer service levels and we want to ensure that your goods will be delivered to you in good condition.
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